Burton Women’s Rain Jacket Order Refund Confusion

I eagerly ordered a women’s rain jacket from your online store, though order was successfull, you gave me no updates, so I decided to contact your lines, surprisingly, I received news that the bindings I had ordered were unavailable and my payment had been refunded, I hadn't been informed beforehand about the item being out of stock or any indication that my order had been canceled. the payment platform I used also notified me that no such request was made on your side, you are the first name that comes to mind in this industry yet such a simple mistake is not regarded as important. Please track the process without delay, no longer want to hunt for my own money. Thx.