I am writing this complaint regarding an issue I experienced with an order I placed at the Burger King location in Perlavista Mall on March 26, 2026, at around 8:10 PM. All of the items I received were cold. As soon as I noticed this, I requested a replacement and asked for the food to be prepared again.
I specifically reported the issue to the assistant shift manager, but not only was my problem not resolved, I was also met with a dismissive and rude attitude. I was very disappointed both with the temperature of the food and the behavior of the staff. My receipt number for this transaction is k350.
From a brand like Burger King, I expect products to always be served at the proper temperature and prepared according to standard quality guidelines. I also expect staff to treat customers respectfully and handle issues in a solution-oriented manner.
Over the past month, I have placed four delivery orders online from the Burger King branch in Kemer, Antalya, and every single time, the food arrived cold. My most recent order (#10613296111) had the same issue, even though I paid 350 in total. I honestly believe that your branch’s decline in perfo...
On September 28, 2025, around 20:00, I placed an order for a Steakhouse menu at the Burger King store in Avenue Mall. My order was changed twice, but both times the product was served undercooked. As a result, I was left hungry, and despite waiting twice, I still could not receive a properly cooked ...
I felt the need to write this complaint due to the staff behavior I experienced at a Burger King branch in Florida, USA, on November 28, 2025. When I asked an extremely simple question about my order, one of the employees was openly rude and disrespectful toward me. Even though I was requesting some...
On October 28, 2025, at 6:56 PM, I placed an order from Burger King via GetirYemek, and the experience was extremely disappointing. I ordered curly fries and ice cream, but regular fries were delivered instead, and the ice creams arrived completely melted — basically liquid. In addition, I had selec...
I've recently received orders that are not only incorrect, but also incomplete and, in some cases, cold. In the case of the most recent delivery, we were explicitly told not to eat the food and to return it along with the packaging. Because I made the request for the return so close to 10 p.m., no o...
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