Budget Car Rental's Disappointing Customer Service at Mardin Airport
I wanted to rent a car from Budget at Mardin Airport, but they have an office right next to the airport and choose not to meet customers at the terminal, instead making them walk. If your office is within a 5-10 minute walk from the airport, you should greet your customers at the terminal; otherwise, people will choose other rental companies. Those who don't understand the situation end up expressing their dissatisfaction with your company while walking in the scorching heat. Budget Car Rental's poor customer service at Mardin Airport leaves much to be desired. Not meeting customers at the terminal is a major inconvenience, and it reflects negatively on the company's reputation. If they want to retain customers and improve their image, they should reconsider their approach and prioritize customer satisfaction.
Dear Serkan Ö., Thank you for taking the time to share your opinions with us. BUDGET maintains its position in the industry thanks to valued customers like you and always pays attention to the feedback received from you. Based on the opinions you have conveyed, a ticket record with the number BLT-212617-P3Q1 has been created, and the matter has been forwarded to the relevant departments. Additionally, you can share your opinions, suggestions, and complaints regarding our company's products and services through the contact form. Best regards.
