Buddy.ai Kept Charging My Card After I Believed I Had Canceled

I am writing regarding my Buddy.ai subscription, which appears to have been renewing without my knowledge or consent for approximately 10 months.

I believed that I had successfully canceled my subscription through your system. However, I later discovered that my payment card continued to be charged for recurring subscription renewals during this entire period.

I have already provided your company with the details of the payment card that was charged. Despite sharing this information, I have not received any meaningful assistance or resolution regarding these unauthorized charges.

I also contacted your support team by email recently, but I have not yet received any response or update regarding my case.

Because these recurring charges were processed without my knowledge or informed consent, I respectfully request that all subscription payments charged during this period be fully refunded.

In addition, I request that any active Buddy.ai subscription associated with my account be canceled immediately and that I receive written confirmation that no further charges will be made.

Please investigate this matter promptly and provide a written explanation of why the subscription continued to renew despite my understanding that it had been canceled.

Thank you for your attention. I look forward to your prompt response and a fair resolution.