On July 22, 2025, I purchased approximately a six-month membership through Buddy.ai. Without any notification or my explicit consent, my membership was automatically renewed on January 21, 2026, and $11 was charged to my credit card under the description “Buddy ai Kids.”
At the time of subscription, I was not clearly and transparently informed about automatic renewal. In addition, I did not receive any email, SMS, or other type of reminder prior to the renewal. When I tried to contact the company through the app or other channels, I was unable to find any accessible contact information.
Because this charge was made without my knowledge or authorization, I request a refund of the $11 that was wrongfully charged and the immediate cancellation of my Buddy.ai membership.
I signed up for a 1-month subscription to Buddy.ai for my child, but unfortunately, my child didn’t like the app at all, so we stopped using it. I assumed the subscription would end after the one-month period. However, without my consent, Buddy.ai began attempting to charge my credit card again for ...
Hello, I’m reaching out because I’m extremely frustrated with Buddy.ai. Today, right after my subscription ended, it was automatically renewed without my permission or any confirmation. I did not agree to another 6-month subscription, yet the app renewed it and charged me again. I immediately cance...
I purchased a 6-month subscription to the Buddy.ai app, thinking it would be a one-time payment. However, once the period ended, the system automatically renewed the subscription without asking for my approval. I tried contacting customer support immediately to stop the renewal and request a refund,...
On December 31, I purchased a six-month membership through the Buddy.ai mobile app, and $11 was charged to my card. After approving that payment, I checked my credit card statement today and noticed that an additional $5 charge was made to the same card. I did not authorize or make any additional pu...
I’m very upset to find out that Buddy.ai renewed our subscription without our knowledge or consent and withdrew money from our account without any notice. At no point did we authorize an automatic renewal, nor did we receive any warning or email informing us about the upcoming charge. This is unacce...
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