I’m very upset to find out that Buddy.ai renewed our subscription without our knowledge or consent and withdrew money from our account without any notice. At no point did we authorize an automatic renewal, nor did we receive any warning or email informing us about the upcoming charge. This is unacceptable.
We only signed up initially to try the app for our daughter, but it did not prove useful or effective for her learning style. Because of that, we never intended to continue the membership. Yet, despite not activating or requesting a renewal, the company still went ahead and took payment.
We are requesting a full refund for the unauthorized charge. Additionally, we want the subscription fully canceled and confirmation that no further payments will be attempted. It’s extremely frustrating to be charged for something you don’t use and didn’t approve. Buddy.ai must respect user consent and clearly notify users before processing payments. We hope this matter is resolved promptly.
I signed up for a 1-month subscription to Buddy.ai for my child, but unfortunately, my child didn’t like the app at all, so we stopped using it. I assumed the subscription would end after the one-month period. However, without my consent, Buddy.ai began attempting to charge my credit card again for ...
I purchased a one-time service from the Buddy.ai app and made sure to send a cancellation request via email before the subscription period expired. Despite this, they charged me again, which is completely unacceptable. I never agreed to any kind of renewal, especially not without warning or consent....
I initially signed up for Buddy.ai's 1-month free trial for my child. Unfortunately, my child didn’t enjoy the app at all and barely used it—definitely not enough to justify any kind of payment. We didn’t activate any paid subscription, nor did we use the app beyond the trial period. However, to my...
Hello, I’m reaching out because I’m extremely frustrated with Buddy.ai. Today, right after my subscription ended, it was automatically renewed without my permission or any confirmation. I did not agree to another 6-month subscription, yet the app renewed it and charged me again. I immediately cance...
I purchased a 6-month subscription to the Buddy.ai app, thinking it would be a one-time payment. However, once the period ended, the system automatically renewed the subscription without asking for my approval. I tried contacting customer support immediately to stop the renewal and request a refund,...
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