I subscribed to the Buddy.ai app for my child in October 2024 after the free trial ended and purchased a one-month plan. After that one month, I canceled the subscription in November 2024. Despite canceling it properly, I have continued to see unauthorized charges of ₺349.90 on my credit card every month for the past four months.
This is unacceptable. I am paying for a service I do not use, and that I explicitly canceled months ago. I even sent an email to s******@mybuddy.ai to request a refund and to raise this issue, but I have received no response at all.
I demand a full refund of all the charges made after my cancellation and an official confirmation that my subscription has been permanently canceled. If this is not resolved promptly, I will be forced to escalate the issue to consumer protection authorities. It is completely unfair to deduct payments from customers without their consent, especially after a cancellation has been processed. I expect an immediate response.
I’m very frustrated with Buddy.ai for charging me ₺349.90 every month without my knowledge. I initially signed up in August 2024 for what was advertised as a one-month trial, followed by an optional continuation plan. The promotion clearly stated that the first month was free and included an additio...
I am very frustrated with Buddy.ai. Despite not having an active subscription for months and not using the app at all, I was suddenly charged ₺499 from my credit card without any prior notice or authorization. The app had been deleted from our devices a long time ago, and we hadn’t logged in since. ...
I signed up for a 1-month subscription to Buddy.ai for my child, but unfortunately, my child didn’t like the app at all, so we stopped using it. I assumed the subscription would end after the one-month period. However, without my consent, Buddy.ai began attempting to charge my credit card again for ...
I initially signed up for Buddy.ai's 1-month free trial for my child. Unfortunately, my child didn’t enjoy the app at all and barely used it—definitely not enough to justify any kind of payment. We didn’t activate any paid subscription, nor did we use the app beyond the trial period. However, to my...
I purchased a one-time service from the Buddy.ai app and made sure to send a cancellation request via email before the subscription period expired. Despite this, they charged me again, which is completely unacceptable. I never agreed to any kind of renewal, especially not without warning or consent....
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