BtcTurk Blocked My Account and Seized My Assets Without My Permission

Muhammed
Muhammed
BtcTurk
March 7, 2025 3:34 AM57

On 06.06.2021, my BtcTurk account was blocked/seized by the bank. First, where is the security? Second, where is the privacy? How and with what right do you share my information with banks or asset management companies? I demand the immediate return of my seized assets and my right to compensation. Otherwise, I will take this matter to the highest court and fight for my rights. How can you provide my information to other institutions, organizations, and individuals? Even if you did share my information, how can you seize my assets? That is a matter strictly between me and them. If my assets are not returned, I will take legal action against the BtcTurk app/company for financial and emotional damages due to violations of privacy, security, and confidentiality.

Muhammed
Muhammed
March 7, 2025 7:36 PM

No information was provided, no one contacted me, my assets are still blocked. Those who will use BTCTURK, please try another application, you are not safe here.

March 10, 2025 12:52 PM (3 days after complaint)

Hello Mr. Muhammed, First of all, as BtcTurk, we want you to know that we work 24/7 to ensure your transactions are completed quickly and accurately. Detailed information was provided to the email address registered in the system on 07.03.2025. We kindly ask you to check it. If you are accessing your email account through the mail application installed on your phone, we kindly ask you to alternatively log into your email account via the web (Chrome, Yandex, Edge, etc.) and check the Spam/Junk/Blocked folders. You can contact us 24/7 through the "Contact Us" button in our application for any matter you would like us to assist with. Sincerely, BtcTurk User Support Center

Comments

Similar Complaints

BtcTurk Transferred TRX From My Account Without Consent and Has Not Responded

İbrahim
İbrahim
BtcTurk
November 27, 2024 12:15 AM72

I am a BtcTurk user, and on November 24, 2024, at 11:38 PM, TRX was taken from my account without my consent or awarenes...

1

BtcTurk App Password Reset Suspension

Ozan
September 9, 2023 9:09 AM601

I'm having a nightmare with the BtcTurk app, which I use frequently. My password was rejected, and I was locked out. Eve...

I Withdrew My Balance from Bitget in August but Never Received It

Emin
Emin
Bitget
May 2, 2025 4:12 PM142

In August 2024, I initiated a withdrawal of my full balance from my Bitget account, expecting the funds to reach me as u...

BtcTurk Sent Me a Verification Code but I Dont Have an Account

Yunus
Yunus
BtcTurk
August 7, 2025 12:34 AM69

On August 6, 2025, at 11:38 PM, I received an unsolicited identity verification code from BtcTurk. However, I do not hav...