On December 9, 2024, around 9:30 PM, my children and I were outside the Brooks Brothers store at Mersin Forum Mall. As we had exited the mall, my children approached the store window from the outside to look at a product. While doing so, they unintentionally touched the glass, causing a slight vibra...
I recently noticed that the price of a men’s Brooks Brothers jacket on their website was three times lower than the price in their store. The jacket is identical in fabric, cut, and buttons—essentially the same product. When I brought this to the attention of a store representative, she dismissed th...
I purchased a leather bag from Brooks Brothers on May 11, 2024, but by October 26, 2024, the inner pin broke. I submitted the bag for repair at their Hilltown store on October 31, 2024. After 15 days with no updates, I contacted customer service, only to be told the store was handling the process. ...
I tried to return two outerwear items and one shirt, totaling ₺30,000, that I purchased for my father from Brooks Brothers. He didn’t like the fit or color, so I went back to the store twice to process the return. However, since it’s a franchise store, they refused to accept the return, citing issue...
I purchased a wool sweater from Brooks Brothers, and it has been nothing but a disappointment. The sweater sheds excessively, leaving my pants and clothes covered in white fluff—worse than if I owned a white cat! Hoping the shedding would reduce, I washed it gently at 30°C, but the sweater became co...
I recently purchased a jacket from the Brooks Brothers store at Mersin Forum. At the time of purchase, I was not informed of any non-refundable policy. The next day, I returned to the store to initiate a refund, but the store manager, Ms. S****, and her staff informed me that refunds were not possib...
I’ve visited the Brooks Brothers store in City’s Mall at least five times, and each time, a bald, blue-eyed gentleman working there has completely ignored me. When I asked him questions, he turned his head away and refused to engage. Such behavior is entirely unacceptable for a sales associate. Emp...
