On September 8, 2026, I placed order number 1000068413 through the Brook Brothers mobile app. One of the items in this o...rder was a “100% Cotton Crew Neck Short-Sleeve Mercerized Rib T-Shirt.” Although the price of this item was charged to my credit card, I later learned that the item had been cancel
I have been a loyal Brooks Brothers customer for years and have purchased shirts from Brooks Brothers stores many times.... I have always been satisfied with the quality of the products. However, when I visited one of the stores on August 5, 2026, I noticed that there was a difference between the in-st
Approximately two weeks ago, I purchased a belt from the Brooks Brothers store at Istanbul Ataşehir Metropol. Since the ...belt turned out to be too large for me, I went back to the store yesterday and requested an exchange. However, I was told that accessories cannot be exchanged. I did not see any w
I purchased a shirt from the Brooks Brothers store in Istanbul İstinye. Since the size I wanted was not available at the... store, the shirt was shipped to my address. As someone who has been shopping from this brand for years and has made numerous purchases, I have always received my products in their
On December 9, 2024, around 9:30 PM, my children and I were outside the Brooks Brothers store at Mersin Forum Mall. As w...e had exited the mall, my children approached the store window from the outside to look at a product. While doing so, they unintentionally touched the glass, causing a slight vibra
I recently noticed that the price of a men’s Brooks Brothers jacket on their website was three times lower than the pric...e in their store. The jacket is identical in fabric, cut, and buttons—essentially the same product. When I brought this to the attention of a store representative, she dismissed th
I purchased a leather bag from Brooks Brothers on May 11, 2024, but by October 26, 2024, the inner pin broke. I submitte...d the bag for repair at their Hilltown store on October 31, 2024. After 15 days with no updates, I contacted customer service, only to be told the store was handling the process.
I tried to return two outerwear items and one shirt, totaling ₺30,000, that... I purchased for my father from Brooks Brothers. He didn’t like the fit or
I purchased a wool sweater from Brooks Brothers, and it has been nothing but a disappointment. The sweater sheds excessi...vely, leaving my pants and clothes covered in white fluff—worse than if I owned a white cat! Hoping the shedding would reduce, I washed it gently at 30°C, but the sweater became co
I recently purchased a jacket from the Brooks Brothers store at Mersin Forum. At the time of purchase, I was not informe...d of any non-refundable policy. The next day, I returned to the store to initiate a refund, but the store manager, Ms. S****, and her staff informed me that refunds were not possib
I’ve visited the Brooks Brothers store in City’s Mall at least five times, and each time, a bald, blue-eyed gentleman wo...rking there has completely ignored me. When I asked him questions, he turned his head away and refused to engage. Such behavior is entirely unacceptable for a sales associate. Emp
