I recently purchased a jacket from the Brooks Brothers store at Mersin Forum. At the time of purchase, I was not informed of any non-refundable policy. The next day, I returned to the store to initiate a refund, but the store manager, Ms. S****, and her staff informed me that refunds were not possible. They suggested an exchange or providing a store credit, despite me not having taken possession of the product yet.
I contacted customer service to escalate the issue, only to be told the same—refunds are not allowed, and the only option is store credit. This inflexible and customer-unfriendly policy is disappointing and unacceptable for a brand like Brooks Brothers.
I expect a proper resolution and full refund for an unused product. This experience has left me with no intention of shopping at Brooks Brothers again, and I will strongly discourage others from doing so.
I tried to return two outerwear items and one shirt, totaling ₺30,000, that I purchased for my father from Brooks Brothers. He didn’t like the fit or color, so I went back to the store twice to process the return. However, since it’s a franchise store, they refused to accept the return, citing issue...
I had a disappointing experience with Armani Exchange. I purchased a sweater for approximately ₺6,700, intending to become a regular customer. However, shortly after the purchase, I changed my mind and decided to return the item. When I approached the store, I was firmly told that they do not offer ...
On December 9, 2024, around 9:30 PM, my children and I were outside the Brooks Brothers store at Mersin Forum Mall. As we had exited the mall, my children approached the store window from the outside to look at a product. While doing so, they unintentionally touched the glass, causing a slight vibra...
I recently noticed that the price of a men’s Brooks Brothers jacket on their website was three times lower than the price in their store. The jacket is identical in fabric, cut, and buttons—essentially the same product. When I brought this to the attention of a store representative, she dismissed th...
Dear Barbour Representative, I recently received a Barbour jacket from the UK, identical to the model available in Turkey. At the time of purchase, I was assured that I could exchange it at any Barbour store worldwide. However, when I attempted to exchange the jacket in Turkey, I was informed that ...
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