I tried to return two outerwear items and one shirt, totaling ₺30,000, that I purchased for my father from Brooks Brothers. He didn’t like the fit or color, so I went back to the store twice to process the return. However, since it’s a franchise store, they refused to accept the return, citing issues with their POS machine. On my second visit, they still claimed the same problem and said, “We’ll take the items and forward them to headquarters,” without providing any timeframe for the refund.
This experience was beyond frustrating. I ultimately took the items back and decided never to shop at Brooks Brothers again. The lack of proper return policies and customer service, especially at the Istanbul-Bağdat Caddesi store, is unacceptable. I demand immediate action to fix this flawed process and provide better customer satisfaction.
I recently purchased a jacket from the Brooks Brothers store at Mersin Forum. At the time of purchase, I was not informed of any non-refundable policy. The next day, I returned to the store to initiate a refund, but the store manager, Ms. S****, and her staff informed me that refunds were not possib...
On May 11, 2025, I purchased two pairs of pants from the Mavi store in Izmir Hilltown. One of them was in stock and I received it immediately, but the size I needed for the second pair was unavailable, so I placed an order, paid for it, and asked to pick it up in-store. About a week ago, my spouse v...
I purchased a leather bag from Brooks Brothers on May 11, 2024, but by October 26, 2024, the inner pin broke. I submitted the bag for repair at their Hilltown store on October 31, 2024. After 15 days with no updates, I contacted customer service, only to be told the store was handling the process. ...
I recently noticed that the price of a men’s Brooks Brothers jacket on their website was three times lower than the price in their store. The jacket is identical in fabric, cut, and buttons—essentially the same product. When I brought this to the attention of a store representative, she dismissed th...
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