Brook Brothers Canceled My Order but Has Not Refunded My Money
On September 8, 2026, I placed order number 1000068413 through the Brook Brothers mobile app. One of the items in this order was a “100% Cotton Crew Neck Short-Sleeve Mercerized Rib T-Shirt.” Although the price of this item was charged to my credit card, I later learned that the item had been canceled because it was reportedly unavailable for fulfillment.
Despite the cancellation, I have still not received any refund for the canceled item. I am now in a situation where I have neither received the product nor had the amount charged to my card refunded, which has caused me financial inconvenience and frustration.
I request that the full amount charged for the canceled item be refunded to my credit card as soon as possible and that I receive clear information regarding the status of my refund and why it has been delayed.
