Although I usually buy the Brawl Pass Plus every month, I wasn’t planning to get it this time since I didn’t like the rewards. However, my younger cousin made the purchase on my account without my knowledge. When I tried to request a refund, I received a penalty of -5000 gems, and the money wasn’t refunded. It’s frustrating to be penalized for something that wasn’t my fault, and this experience has really diminished my interest in the game. I need this issue resolved and my money refunded, as this situation is unfair.
In Brawl Stars, my card was charged for the Brawl Pass Plus without my knowledge or consent. Despite the charge, no content was credited to my account. I requested a refund, and instead of resolving the issue, my account was penalized with a -5000 gem balance. This is unacceptable—why should player...
Hello, we accidentally made a wrong purchase in the Brawl Stars game, and immediately after, we canceled the transaction. However, the game penalized us with a -5000 gem deduction, which is very frustrating since we already work hard to collect gems. What is the reason for this penalty? Our childre...
My child made an unauthorized purchase without my permission, and I immediately requested a refund. However, my request for a ₺3,999.99 refund for 2000 Gems in Brawl Stars was denied, citing the refund policy. This is completely unfair. I did not authorize this transaction, and as a parent, I shoul...
I purchased the Brawl Pass Plus for Brawl Stars, but the rewards are not loading into the account. Despite sending emails and submitting support reque...
I recently purchased a Brawl Stars account, but upon logging in, I discovered it was completely new, with zero trophies and no progress made. This is not what I expected when buying the account. I attempted to request a refund, but my request was denied. I then sought help through the support secti...
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