In Brawl Stars, my card was charged for the Brawl Pass Plus without my knowledge or consent. Despite the charge, no content was credited to my account. I requested a refund, and instead of resolving the issue, my account was penalized with a -5000 gem balance.
This is unacceptable—why should players be punished for an error in your system? The support team simply stated, “There’s nothing we can do,” which is incredibly frustrating. If there is a bug in the game, the burden should not fall on the players. Brawl Stars, I demand an immediate resolution: either refund my money or restore my account balance. This kind of treatment is unjust and unacceptable. Fix it now!
Although I usually buy the Brawl Pass Plus every month, I wasn’t planning to get it this time since I didn’t like the rewards. However, my younger cousin made the purchase on my account without my knowledge. When I tried to request a refund, I received a penalty of -5000 gems, and the money wasn’t r...
I’m beyond frustrated. I just noticed that Brawl Stars has charged my card €6.95, even though I haven’t bought anything from the game. This isn’t the first time—back in March, there was a similar unexplained transaction. It looks like my card is being charged regularly without my permission, and I h...
Hello, we accidentally made a wrong purchase in the Brawl Stars game, and immediately after, we canceled the transaction. However, the game penalized us with a -5000 gem deduction, which is very frustrating since we already work hard to collect gems. What is the reason for this penalty? Our childre...
I purchased the Brawl Pass Plus for Brawl Stars, but the rewards are not loading into the account. Despite sending emails and submitting support reque...
About an hour ago, I made a single purchase of 360 gems in Brawl Stars. However, despite making the purchase only once, my bank account was charged three times for the same transaction. I immediately checked both my Google account and Play Store purchase history, and they both clearly show that I on...
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