I took my Braun iron to the authorized service center on February 21, 2024. I was promptly notified that the entire base required replacement and that they were awaiting instructions from headquarters. Since that date, during my conversations with the company, they have notified me that the Braun Turkey portal systems are no longer operational, and they are unable to access the portal. In addition, they noted that because of Braun's move to the Fakir group, they have been unable to get in touch with anyone. It's been two months and I'm still waiting for the iron base to be replaced. As someone who works in a professional setting, it is essential for me to have access to an iron. However, I am currently making do with a handheld one. Furthermore, parts prices have risen over the past two months. I kindly request that my concern be attended to.
I sent my iron to the Braun service center through the shipping company on August 25th because it was causing a short circuit when I plugged it in and needed to be descaled at the base. Unfortunately, I got the iron back after a month, and to my surprise, the base was completely destroyed and broken...
About six to seven months ago, I took my Braun Carestyle 5 iron to the authorized service center because it wasn't producing enough steam and was getting clogged. I had to wait for two weeks and pay around ₺400, but they finally told me that they fixed the problem. But when I tried using it at home,...
In 2023, I purchased an iron from Arçelik. Over the past two years, it broke down three times in the same spot and was sent for service. The first repair was handled by the Sultangazi service center, while the second and third repairs went to the Arnavutköy service center. Each time, I requested a r...
I bought the Braun Multiquick5 Vario blender set back in June 2023, and unfortunately, it started malfunctioning. Unfortunately, a service center in Ankara declined to inspect the blender, mentioning that they no longer provide assistance for it. Someone else mentioned that they were unable to curre...
MQ7045X Multiquick 7 Hand Blender Set, which we purchased on 30.10.2022, malfunctioned. We called your customer service, we were directed to Naz Technical Service, the authorised service in Ankara. I delivered my product and today it has been 1 month and 10 days. Every time we asked during the proce...
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