In 2023, I purchased an iron from Arçelik. Over the past two years, it broke down three times in the same spot and was sent for service. The first repair was handled by the Sultangazi service center, while the second and third repairs went to the Arnavutköy service center. Each time, I requested a replacement due to the recurring issue, but the iron was simply repaired and returned. Now, with just 20 days left on my warranty, my iron has broken again in the same spot and has been sent back to the Arnavutköy service center. Despite my insistence on a replacement, they refuse to comply, citing the warranty's impending expiration. When I pushed for a solution, they scheduled a random appointment without consulting me and dropped the iron off at my door without any repairs. Upon contacting them again, I was told I could either accept a part replacement or they would not take it back. Left with no choice, I reluctantly agreed. It is unacceptable for a well-established company like Arçelik to treat its customers this way and cause such inconvenience. I will take this matter to the Consumer Arbitration Board with my receipt.
This is absolutely not what I expected from Arçelik, a global brand that should prioritize customer satisfaction. I purchased my Arçelik washing machine just 7-8 months ago, and it broke down on October 3rd. I scheduled a service appointment, but the first technician caused further damage, including...
Arçelik's authorized service is causing significant issues for customers, and sadly, Arçelik headquarters seems complicit in this. On 17.05.2024, my refrigerator's broken compressor was replaced, and I paid ₺7500. However, just a month later, the refrigerator broke down again, making a loud noise li...
I bought a washing machine from the Arçelik brand. In less than a year, we had to request service on 2 or 3 occasions. Right now, the machine is not rinsing properly; it stops with water still inside. After we requested service, they immediately attributed the issue to a stuck button and attributed ...
We received service under warranty for our Arçelik air conditioner on 10.01.2024, 19.10.2024, 20.11.2024, and 11.12.2024 due to heating issues but could not use the product. On 03.01.2025, the service team took the unit (both indoor and outdoor) for repair again. When we followed up on 17.01.2025, t...
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
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