My Bosch Dishwasher's Metal Part Snapped and the Brand Denies Warranty Coverage
In 2019, I bought a Bosch dishwasher, and in 2019, the metal part that holds the plastic piece that rotates and sprays water broke at the point where it is welded. They messed up something as simple as the welding process. Please accept my humble request that Bosch take ownership of their brand. I've sent photos and videos to customer service to help explain the problem, and I've asked that it be fixed for free under the terms of the warranty. Nonetheless, they blamed it on user error and demanded that I pay for the repair, despite the fact that it was my fault. I am writing to request your assistance in resolving this matter. Let us all work together to solve this problem. Thank you very much.
Progress
There is no progress, I am waiting for an urgent solution.
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative will contact you as soon as possible regarding your application. For all your applications, our Bosch Call Center is at your service 24/7 from anywhere in Turkey. Additionally, if you reach out to us through the Customer Services page, we will get in touch with you immediately. Thank you for your interest in our brand. Best regards, BOSCH Communication Center
Hello
The problem is not solved 😡😡😡😡
The text consists of three angry face emojis. Emojis generally convey emotions or reactions and don't have a direct translation. In this case, the emojis indicate feelings of anger or frustration.
Hello customer service, I would like to thank Ms. Dilan and the Bosch brand very much for her approach. Bosch is very lucky to have an employee like Ms. Dilan. Thank you. Mehmet Aşık
