1
Pınar is completely dissatisfied with the result

Bosch Built-in Hob Glass Surface Shattered

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Pınar
November 22, 2023 9:45 pm
22

My stove's glass surface broke and I was really shocked. I'm so glad I had my back turned to it. I can't even imagine what would've happened next, you know? They said that even though the warranty has expired, experts would come to my house and fix it for a fee. I want to know if this incident happened because of a problem with the gas or the stove. What would have happened to my health if those flying shards had hit me in the face? This is really not a typical situation. People from the gas company came and shut off the gas. Who will pay for my losses? This is a really serious situation. I'm going to file a complaint against Bosch with the relevant authorities because they didn't help me.

November 23, 2023 9:55 am (12 hours after complaint)
Pınar
Pınar
November 23, 2023 11:10 am

I was called by a Bosch representative, and they asked for a fee again to open a service record. This is unbelievable. I can't say anything else. Then the representative said they would open a service record for free just this once. I will not let this go until the end.

Pınar
Pınar
November 23, 2023 1:20 pm

The service came and took pictures of my stove, saying there was damage. I never caused any damage; they tried to blame me by claiming the damage occurred during the explosion. This is also interesting. I am standing behind this case until the end, and I will strive until my loss is compensated as quickly as possible. Human life should not be this trivial.

Pınar
Pınar
November 23, 2023 5:33 pm

Due to this situation, the gas company completely shut off the gas to my house, so I can't cook, heat my home, or use hot water. I want my damages to be compensated as soon as possible. Additionally, despite being advertised as available 24/7, I can't reach customer representatives at the call center no matter how many times I call. After the authorized service came and left, I can't get through to them for some reason. This level of victimization is unacceptable. This is not fitting for the Bosch brand, truly.

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