Yesterday, while cooking, the glass of my Bosch PKF652BB1E electric stove suddenly cracked on its own without any impact or external factor. As we were sitting at the table, we heard a “crack” sound but couldn’t figure out what it was, and since nothing was visible, we ignored it. When we later removed the pan from the stove, we realized the glass had cracked. This is the first time we have experienced something like this, and unfortunately, the product’s warranty has already expired. When I contacted Bosch customer service, I was told that glass replacement would cost ₺13,000 plus a ₺700 service fee, with no other solution offered. We specifically chose Bosch, paying 3–4 times more than average, believing a high-quality brand would stand behind its product. However, for the glass to crack in such a short time was shocking, and on top of that, the ₺13,000 fee for replacement is unacceptable, especially since a mid-range electric stove can currently be purchased for about half that price. My expectation from Bosch is that the glass replacement should either be done free of charge or at least offered at a more reasonable price than a brand-new standard stove. Since this issue occurred without any fault or misuse on my part, I request a fairer solution.
On July 22, 2025, we purchased a Bosch POP7C2P30O stovetop from the Bosch dealer in Malatya. After only two months of use, the product suffered a severe and dangerous failure. Yesterday, the glass surface of the stove suddenly shattered and exploded without any impact or external force. At the time...
Unfortunately, we bought all our appliances from Bosch. Before the warranty expired, we extended the coverage. The inner door shelf holder of our refrigerator broke off on its own from the door, even though there was no problem with the shelf itself. I called the service, and they confirmed it wasn’...
I bought a Bosch glass hob, and about a month and a half after I started using it, the glass on two burners began to melt and deteriorate. The issue keeps recurring, and I have not made any mistakes while using it. I purchased the product from the Bosch store in Atakum, Samsun, and it has not even b...
We purchased a built-in set from Bosch 1.5 years ago. A few weeks ago, the glass on the electric stove of the set cracked on its own while we were cooking eggs on low heat. As you can see in the photos, there was no impact involved because the crack is only from one end to the other. There is no dam...
My Bosch refrigerator saga began with a scratched door upon initial delivery. Despite a replacement, the second door also bore scratches. Following a third door change, initial wear and tear on the hinge area was observed, with the plastic flaking off. This issue eventually subsided with regular use...
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