On July 22, 2025, we purchased a Bosch POP7C2P30O stovetop from the Bosch dealer in Malatya. After only two months of use, the product suffered a severe and dangerous failure. Yesterday, the glass surface of the stove suddenly shattered and exploded without any impact or external force.
At the time of the incident, my mother and baby were in the kitchen. Thankfully, no one was injured, but glass fragments spread all over the kitchen, creating a highly unsafe situation.
We immediately contacted Bosch customer service, and today a technician visited. However, despite clear evidence that no external damage occurred, the technician insisted the glass had broken due to “user error.” They only took photos and left, without providing any repair, replacement, or practical solution.
Right now, our stovetop is completely unusable, and we are left with a dangerous appliance and a sense of insecurity in our own kitchen. This experience is both unacceptable and unsafe, especially from a brand like Bosch that markets itself as a premium and reliable manufacturer.
I request a full refund for the defective product and immediate action to resolve this issue. Customers should not be forced to continue using appliances that pose such a serious safety hazard. Bosch must take responsibility for this manufacturing fault and compensate customers without blaming them for accidents that are clearly not their fault.
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