I have been scammed by a property advertised on Booking.com, booking number 6046497889 pin 1092. This was not a guesthouse, but instead someone is living permanently at the address, 3* Jarvis Street, Cape Town. I made the booking in July 2025 for 20 September, and during the week of 17 September the so-called owner contacted me demanding another R2500 as a breakage deposit. I cannot get hold of Booking.com customer service, and this is very disappointing as I have been a regular customer with them.
Good day. I booked accommodation on Booking.com for 2 nights, from the 29th to the 31st of December 2023. Payment was made, and the confirmation number is 4050562875 with PIN 2511 at Kronen Close. Upon arriving at the property, I was disappointed to find out that this accommodation did not exist. I ...
I booked an apartment at KZ Guest House in Cape Town, South Africa through Booking.com. The property requested payment via bank transfer, which I sent using EFT. They claimed the first payment didn’t reach their account and asked me to send a second transfer via instant payment, assuring me they’d r...
I'm not satisfied with Booking.com's service; no refund is issued. I made a reservation at Cape Town Protea Hotel by Marriott Mowbray with confirmation number 4618507697 from May 5th to 11th in South Africa. Upon arrival, realizing its distance from the conference center, I requested a cancellation....
I booked a stay through Booking.com at "Un bel appartement dans le centre de Bruxelles", confirmation number 5035****96, and paid in advance. On the very day we were supposed to check in, the host informed us that there was an electrical issue in the apartment and that we could not be accommodated. ...
In December 2023, I booked a stay at Labranda Blue Bay Resort in Rhodes through Booking.com, with reservation number 4182.297.411 and PIN code 3102. The hotel charge was processed on my card on January 5, 2024. However, upon check-in on July 22, we were asked to pay again, with the assurance that Bo...
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