I'm not satisfied with Booking.com's service; no refund is issued. I made a reservation at Cape Town Protea Hotel by Marriott Mowbray with confirmation number 4618507697 from May 5th to 11th in South Africa. Upon arrival, realizing its distance from the conference center, I requested a cancellation. The hotel staff informed me they hadn't received payment from Booking.com yet and could cancel the reservation. They even sent an informative email about it. However, Booking.com refuses to refund, claiming inability to contact the hotel. Considering legal action against this unexpected and unpleasant stance from such a global company.
I booked a hotel through Booking.com, but the location was highly inconvenient, requiring ferry transportation. Due to this, I canceled the reservation. Despite the cancellation, the payment was still taken from my account, and I have yet to receive a refund. I’ve tried contacting the hotel, but th...
Good day, I am writing this email deeply disappointed by the service I have received. I made a booking at a property called Villa Arty Bali on May 9, 2025, and received confirmation number 4398553795. On June 6, 2025, I requested a cancellation after realizing the property is located outside my coun...
I booked a hotel in Spain through Booking.com for a stay from September 18-20, but the hotel unexpectedly canceled my reservation without any explanation. It’s been 1.5 months since the cancellation, yet I still haven’t received a refund from Booking.com. Despite making countless calls and spending ...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
I made a hotel reservation in Leiden, Netherlands through Booking.com, but when I arrived in the city, I was shocked to learn the hotel had canceled my booking without any prior notice. I was left scrambling on the day of my arrival to find a last-minute place to stay, which was extremely stressful ...
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