In August 2025, I booked a stay at Delta Hotels by Marriott New York Times Square through Booking.com. The listing clearly stated that no charges would be made before arrival, but $229.11 was withdrawn from my card as a deposit before check-in. When I contacted the hotel, they assured me that this deposit would be refunded after my stay.
However, at check-out, I was charged ₺70,000 instead of the ₺55,000 shown on Booking.com, and I was again told that the deposit would be refunded soon. It has now been weeks, and I still have not received any refund. I have contacted both Booking.com and the hotel at least ten times, but neither has provided a meaningful or consistent response. Each party simply redirects me to the other, leaving the issue unresolved.
I request that the $229.11 deposit be refunded immediately and that Booking.com take responsibility for ensuring that guests are not charged more than the listed price. This situation has caused unnecessary stress and financial inconvenience.
On March 12, 2025, I booked a stay at Titanic Comfort Hotel Mitte through Booking.com for ₺17,496.45. I used my free cancellation right and canceled the reservation as allowed. Shortly after, I received an email from Booking.com confirming my refund had been processed and sent to my bank. However, ...
On July 22, 2025, I made a reservation through Booking.com, where the confirmed price for my booking was ₺6,649. However, when I checked my credit card statement, I saw that ₺6,891 had been charged instead—₺242 more than the agreed-upon amount. The promotional campaign I joined clearly stated the am...
On April 29, 2025, I made a reservation at the Courtyard by Marriott Cologne through Booking.com with the clear condition that I would pay at the property and could cancel for free until June 21. I canceled my reservation on May 22, well within the free cancellation window. I even received a confirm...
I booked a hotel in Bangkok through Booking.com, and upon check-in, the hotel charged me a deposit, promising to refund it after checkout. However, it has now been three weeks, and I still haven’t received my refund. I reached out to the hotel, but they are completely ignoring my requests. I trusted...
On August 12, 2025, at 23:49, I discovered that a hotel listed on Booking.com charged my credit card without my knowledge or consent. An amount of ₺35,770 (€726) was withdrawn from my account even though I never made a booking or authorized this payment. As the cardholder, I had absolutely nothing t...
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