Booking.com Won’t Refund My DaVinci Beach Hotel Stay Despite Filthy Conditions

On June 5, just before our trip to Thessaloniki, Greece, we made a same-day hotel reservation through Booking.com. We arrived at the property around 8:00 PM, only to walk into a room that was clearly not cleaned—the bed sheets were dirty and the towels had been used. It was obvious the room hadn’t b...

I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...

I booked a hotel through Booking.com, but the location was highly inconvenient, requiring ferry transportation. Due to this, I canceled the reservation. Despite the cancellation, the payment was still taken from my account, and I have yet to receive a refund. I’ve tried contacting the hotel, but th...

I reserved a room in Thessaloniki through Booking.com, completed the payment in advance, and expected a stay that matched the photos and description. But when I arrived, I was shocked. The room reeked of a terrible odor, and the door was so flimsy it could be pushed open with a shoulder—absolutely n...

I rented a house in Rome through Booking.com, but it was filthy and full of missing essentials. I had booked it for 7 days, but after just one night, I left and moved to another place. Despite contacting Booking.com multiple times, they have refused to issue a refund. I’m extremely disappointed and ...

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