I booked a stay at DaVinci Beach Hotel in Hurghada, Egypt, through Booking.com. However, when I arrived, the hotel was in terrible condition—the floors were dirty, the sheets were stained, and the pillows had a terrible smell. It was completely unacceptable, so I left the hotel within an hour without staying the night.
The hotel promised to refund my payment for the two-night stay, but they never did. When I contacted Booking.com, they showed no real interest in resolving the issue. I don’t know if this will be fixed, but people need to know how Booking.com handles complaints.
I demand an immediate refund for the unusable stay. Booking.com must take responsibility and ensure refunds for such unacceptable accommodations!
On June 5, just before our trip to Thessaloniki, Greece, we made a same-day hotel reservation through Booking.com. We arrived at the property around 8:00 PM, only to walk into a room that was clearly not cleaned—the bed sheets were dirty and the towels had been used. It was obvious the room hadn’t b...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
I booked a hotel through Booking.com, but the location was highly inconvenient, requiring ferry transportation. Due to this, I canceled the reservation. Despite the cancellation, the payment was still taken from my account, and I have yet to receive a refund. I’ve tried contacting the hotel, but th...
I reserved a room in Thessaloniki through Booking.com, completed the payment in advance, and expected a stay that matched the photos and description. But when I arrived, I was shocked. The room reeked of a terrible odor, and the door was so flimsy it could be pushed open with a shoulder—absolutely n...
I rented a house in Rome through Booking.com, but it was filthy and full of missing essentials. I had booked it for 7 days, but after just one night, I left and moved to another place. Despite contacting Booking.com multiple times, they have refused to issue a refund. I’m extremely disappointed and ...
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