Laos Hotel Istanbul, which opened in 2021, collaborates with various booking platforms, but I recently encountered an unfamiliar one called Tripadvisor, which has an agreement with Booking.com. Upon inspection, Tripadvisor's reviews are overwhelmingly negative. It seems inclined to disparage establishments, doing everything possible to tarnish reputations. My suspicion is that this site aims to smear not just individual businesses but also Turkey as a whole. Among thousands of reviews, only the negative and demeaning ones are showcased, presenting a distorted image to the world. Booking.com staff explained that they couldn't intervene due to their agreement with Tripadvisor, attributing it to the system's limitations. However, we all know that systems are controlled by people, not the other way around. Despite my efforts, I couldn't communicate this to Booking.com or reach Tripadvisor. They didn't respond to my emails, and their overseas numbers were unreachable. I find it inappropriate and unjustifiable for Booking.com to collaborate with such a platform. According to Turkish regulations and our principles, this shouldn't be allowed. I'm not against reviews; you can't please everyone. But why only negative reviews? Why aren't all reviews published and considered? I'm filing this complaint seeking either the removal of negative reviews or the publication of all our customers' feedback. We're not against reviews; they help others discover us. However, Tripadvisor's bias towards negativity is concerning, and I suspect ulterior motives behind it. Ultimately, TripAdvisor doesn't recognize our perspective, which I see as a disservice to Turkey. My expectation is either the removal of negative reviews or the publication of all our reviews available on Booking.com.
I booked a hotel through Booking.com for December 27 to January 2. When I arrived at the hotel’s location on the reservation date, I was shocked to learn that the hotel had been sold long ago. The hotel staff told me to contact Booking.com to request a refund. Since then, I’ve been submitting compla...
I am inclined not to make bookings through Booking.com in Turkey anymore. In my opinion, we should no longer use this service here. I am very upset and disappointed. This week, I will share all that I have experienced with evidence to all relevant authorities. If my damage is not rectified, I will t...
I have never had any booking or affiliation with Booking.com, yet on my credit card, a charge of ₺24,648.91 was made without my knowledge or authorization. I immediately closed all my cards and contacted the bank to file a dispute. After that, I tried to reach Booking.com to report the fraudulent t...
I’m deeply frustrated with Booking.com after falling victim to a scam involving fake hotel reservations and reviews. At first, I didn’t realize what was happening and ended up losing over ₺6000. There was no actual reservation, but it appeared as though one existed, and they took my money anyway. Th...
On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 P...
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