I made a reservation through Booking.com for a property called Green House in Tokyo for the dates July 22 – September 4, using the “traveling with children” filter. However, despite selecting the child-friendly option during the search, due to a system error, the host later requested an additional fee from me.
As a result, I wanted to cancel this reservation—which is scheduled to take place 10 months later and had not yet been used at all—and create a new reservation for three people. However, the 492,640 yen that I paid by credit card was completely forfeited.
I contacted Booking.com customer service multiple times. Each time, I spoke to a different representative and had to explain the situation from the beginning again. Ultimately, the only response I received was essentially, “your money is gone,” and no solution-oriented approach was offered. Experiencing this kind of hardship from a platform I have trusted for years has been truly upsetting.
My request is to recreate the same reservation under the original conditions and to pay the reasonable price difference requested by the host. In other words, I want to both complete my stay and have this system-generated issue resolved fairly. I request that Booking.com provide the necessary support and a solution so that my reservation and the 492,640 yen I paid are not entirely lost.
I had one of the worst travel experiences ever thanks to Booking.com. I reserved a hotel room in Tokyo through their platform, but when I arrived, I couldn't reach the host and was denied check-in entirely. After contacting Booking.com support, they managed to reach the property owner, who sent an e...
While I was in Tokyo, I booked a hotel through Booking.com for my next stop in Osaka. However, the system glitched during the booking process and kicked us off the page. When we checked our card afterward, we noticed we had been charged twice for the same reservation. Booking.com sent us an automat...
On July 22, 2025, I made a reservation through Booking.com, where the confirmed price for my booking was ₺6,649. However, when I checked my credit card statement, I saw that ₺6,891 had been charged instead—₺242 more than the agreed-upon amount. The promotional campaign I joined clearly stated the am...
I rented a house through Booking.com and was charged twice for the same reservation. Despite creating multiple support tickets and explaining the situation in full detail — even providing visual proof — I have not received any response for over a month. This has caused both financial loss and serio...
In early November, I made a hotel reservation through Booking.com for my visa application. I had selected the option to pay at the hotel for my payment method, and the reservation could be cancelled depending on my visa status. A few days later, on November 11, 2023, a charge of €370.80 appeared on ...
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