Good day, I am writing this email deeply disappointed by the service I have received. I made a booking at a property called Villa Arty Bali on May 9, 2025, and received confirmation number 4398553795. On June 6, 2025, I requested a cancellation after realizing the property is located outside my country—I'm based in Durban, South Africa. I was informed there would be a 50% cancellation fee, but no one explained how or when I would receive the remaining 50%. When I asked for my refund, Booking.com referred me to the property, and the property claimed it was Booking.com's responsibility to process the refund. I feel completely misled, as neither party is taking accountability. Booking.com's customer care told me they can’t refund me unless they receive legal documents from the property, yet the property refuses to cooperate. This constant back-and-forth is incredibly frustrating and unethical. Attached are all communications between the property and Booking.com. Name: Zinhle P*** N*** | Email: zngcobo***@gmail.com | Contact: 0710871***.
I'm not satisfied with Booking.com's service; no refund is issued. I made a reservation at Cape Town Protea Hotel by Marriott Mowbray with confirmation number 4618507697 from May 5th to 11th in South Africa. Upon arrival, realizing its distance from the conference center, I requested a cancellation....
I made a reservation through Booking.com for One Bedroom near Floranca Park from January 6, 2025, to February 6, 2025. The total payment of ₺37,492.84 was charged to my credit card. However, the property canceled my reservation, and despite numerous follow-ups, neither the property nor Booking.com h...
I booked a stay through Booking.com at Villa Apostolos for August 28–31, 2025 (Reservation No: 5195****48) and paid a total of €570. My reservation clearly included free cancellation rights. However, just before the scheduled stay, on August 26, 2025, the property unilaterally changed my booking dat...
I booked a hotel on Booking.com for June 15–17, 2025 (Reservation No: 4459447821). Unfortunately, I couldn't travel because my visa application was still pending by the time of my trip, and as a result, I couldn’t stay at the property. Although I was outside the free cancellation period, I immediat...
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