I booked an Etihad Airways flight through Booking.com from London Heathrow to Cochin for 01/04/2026, under the booking reference 8HJEJK, while residing in the United Kingdom. Due to the current war crisis in the Middle East, I decided not to travel for safety reasons and contacted Etihad Airways directly about my options. Etihad informed me that they were willing to offer a full refund for my ticket, but that the refund could only be processed through Booking.com since the booking was made via your platform. Since then, I have been trying for about a month to reach Booking.com customer service to request this refund, but I have not been able to contact anyone. Whenever I try to reach customer support through your channels, I am constantly redirected back to the home page, without any possibility to speak with an agent, send a proper request, or follow up on my case. This situation is very frustrating, especially since the airline has clearly stated that Booking.com must handle the refund. Please refund my ticket for booking reference 8HJEJK to my original payment method. Etihad Airways has already agreed to this in principle. Please contact me promptly with confirmation of the refund and a clear explanation of the process.
I purchased a Chennai–Riyadh flight ticket with Etihad on Booking.com for travel via Abu Dhabi on 4 March. I bought this ticket on 24 February and paid approximately 1,400 riyals. Due to the war, the flight was cancelled and I was unable to fly on the planned date. After the cancellation, I received...
I booked flights through Booking.com with Qatar Airways for a trip from Dublin to Bali and back to Dublin, with the return flight scheduled to depart Bali on 4 March. Due to the war, our flights from Bali were cancelled, but despite this, I have still not received any refund, even though the flights...
I booked a flight-only ticket through Booking.com with Wizz Air for March 21, 2026, from London Luton to Tel Aviv. Wizz Air has canceled this flight, but in my Booking.com account the reservation still appears as confirmed, which prevents me from managing the booking properly. When I try to contact...
I booked a flight from London Heathrow to Dubai through Booking.com for 10 May, under the booking reference X7OR8P. The flight was cancelled, and despite this I have not received the support or refund I am entitled to. After the cancellation, I contacted Booking.com customer support, but they did no...
I purchased a China Southern Airlines flight ticket through Booking.com for the route Dubai–Guangzhou–Manila scheduled for April 7, 2026, under Booking.com reference MK0RRE, and paid more than AED 2,000 by card. On the evening of the cancellation, around 5:00 PM, I received an email from the airlin...
Comments