I booked a hotel in London through Booking.com but canceled it within 10 minutes due to its poor location. I was informed that the refund would be processed within 5-15 business days. However, even after a month, I still have not received my refund.
I contacted customer service, provided all the required documents as requested, but have not received any updates or resolution. Despite multiple follow-ups, there has been no progress.
This experience has been frustrating and unacceptable. If my refund is not processed immediately, I will escalate the issue to the Consumer Arbitration Committee. I expected better from Booking.com and demand my refund without further delays.
I canceled my reservation through Booking.com and was told that the refund would be processed within 7-12 business days. However, it has now been 1.5 months, and I still haven’t received my money. I’ve contacted customer service multiple times and sent numerous emails, but each response just asks m...
I booked an apartment in London for 4 nights through Booking.com in February 2024. However, Booking.com canceled my reservation, and even though an entire year has passed, I still have not received my refund! We provided all necessary proof, including a full year of credit card statements, but desp...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
I made a free cancellation on Booking.com, yet after 2 months, I still haven’t received my refund. Neither Booking.com nor the hotel has provided any explanation or resolution regarding this issue. Initially, Booking.com stated that the refund would be processed within 15 business days, while the h...
I canceled my original reservation on Booking.com and rebooked the same hotel for different dates. Booking.com assured me that my refund would be processed and credited back to my account. However, it has been quite some time, and I still haven’t received the refund. This delay is frustrating, espec...
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