Booking.com Payment Issues Without Confirmation

Mitat
Booking.com
August 5, 2024 2:32 PM189

On July 22, 2024, I made a payment of ₺42,926.99 via VakıfBank for a reservation at Eldar Resort Hotel Göynük through Booking.com, under the name Milena Konczak. However, no reservation confirmation was provided, and there is no record of this booking in either the hotel or Booking.com systems.

Since the payment was made without an actual reservation and was incorrectly charged, I request an immediate refund of the amount paid. Please review the attached payment proof and process the refund as quickly as possible. Note: This experience has been extremely disappointing.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I have received an inferior room from Booking.com instead of the accommodation I booked. What is the best way to proceed?

134 Complaint

I arrived at the property, and they claimed they had no record of my Booking.com reservation. What steps can I take to resolve this situation?

280 Complaint

Similar Complaints

Booking.com Hasn’t Refunded My Canceled Malta Hotel Reservation

Irmak
Booking.com
December 25, 2024 11:11 PM81

I made a reservation for a hotel in Malta through Booking.com (confirmation number 4850415451). Due to changes in my pla...

Booking.com Failed to Refund €421.60 After Canceling My Reservation

Cem
Booking.com
January 2, 2025 4:12 PM44

On October 18, 2024, I made a reservation (Verification Code: 4469286772) with a free cancellation option and later canc...