Booking.com - Misleading Photos, Aggressive Staff, No Refund

I booked a hotel in Skopje through Booking.com, which was clearly listed as having a free cancellation policy. Unfortunately, my flight was canceled, and I had no choice but to cancel the reservation. However, the hotel now refuses to refund my money, claiming that my booking wasn’t eligible for fre...

We made a reservation through Booking.com for a hotel in Varna, Bulgaria, with a check-in on August 2nd. Upon arrival, we discovered that the hotel did not exist. We searched the area with locals and verified through Google Maps, but there was no hotel at the provided address or in the village. The ...

For our stay in Vienna from November 15-17, 2024, we booked two rooms through Booking.com, but the hotel provided us with rooms that were entirely different from what we reserved. When we raised this issue with the hotel staff, they claimed there was nothing they could do and directed us to Booking....

I booked a stay at Bronte Hotel through Booking.com for October 1-3, 2024, and paid in full upfront. However, upon arrival, I was shocked to learn that my reservation had been canceled due to my "late arrival" and the room was given to someone else. I received no notification of this cancellation, a...