I booked a hotel in the Livonia area of Portugal, and when I made the reservation, I didn’t notice the check-in time. To my surprise, the check-in was set for 5:00 p.m., something I have never encountered in all my years of travel, and I’m 56 years old, staying in hotels daily. On the day of my arrival, I was exhausted, the outside temperature was too high, and I was forced to sit in my car for hours, as the property wouldn’t allow entry until 5:00 p.m. I contacted Booking.com for support or to request a cancellation without fees, given the circumstances, but the customer service representative didn’t seem interested in helping me. It felt like they were more focused on protecting the hotel’s policy rather than considering the needs of their customer. Booking.com is supposed to uphold its own policies to safeguard travelers, but that wasn’t my experience. Instead, it seemed like they prioritized the property owner over me. I find it unreasonable to be left waiting for four hours to check in, and I’m unsure how to proceed, as this situation feels unacceptable to me.
On August 15, I made a reservation through Booking.com, but just one day before my scheduled stay, the hotel suddenly canceled my booking. The reason given was that “the room had an issue.” However, instead of notifying me earlier, they waited until the very last minute—literally the day before chec...
Booking.com inexplicably canceled our reservation from Greece just 3 hours before! We booked Kavala Blue Lagoon 1 for May 4-5. While on the road, my phone was temporarily out of service abroad, so I couldn't communicate. Upon arrival at 14:00, we were dismayed by an email. To avoid such a plight in ...
I booked a hotel in Spain through Booking.com and used my reservation to apply for a visa. However, while my visa application was still being processed, the hotel canceled my reservation without any explanation. Instead of providing a valid reason or offering assistance, Booking.com simply sent an ...
I booked a hotel in Spain through Booking.com for a stay from September 18-20, but the hotel unexpectedly canceled my reservation without any explanation. It’s been 1.5 months since the cancellation, yet I still haven’t received a refund from Booking.com. Despite making countless calls and spending ...
We made a reservation on May 27th and had to cancel it just 15 minutes later. We didn’t use any service of the property, nor did we cause any inconvenience. We even canceled well within the same hour, thinking it wouldn’t be a problem. Yesterday, we found out that the property has not refunded the a...
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