Two days ago, I booked a hotel and purchased plane tickets for the same night. Despite entering my credit card details, the hotel payment was not processed. The next morning, I noticed the payment still hadn't been taken, so I contacted both the hotel and Booking.com. The hotel said they would send a link for the payment. However, I've read about the risks of clicking such links. The link sent by the hotel supposedly belongs to a bank, but clicking the bank logo doesn't redirect to the bank's website, and none of the credit card options are clickable. While the page might be secure, it doesn't appear trustworthy at first glance.
Since yesterday morning, I've been asking through email and the Booking.com app if the link is safe, but I haven't received a satisfactory answer. I forwarded the link from the hotel to them and simply asked if it's secure, but I haven't gotten a response yet. As of today, it's been two days. We've purchased our plane tickets, but we still haven't completed our hotel reservation. Receiving payment links through WhatsApp and having non-clickable images in the link have resulted in an incredibly bad experience. I also want to emphasize that I booked through Booking.com and prefer to make my payment through their platform. This is really frustrating.
Two days ago, I made a hotel reservation and purchased flight tickets for the same night. Despite entering my credit card details for the hotel payment, the charge wasn't processed. The next morning, I noticed the payment still hadn't gone through. I contacted both the hotel directly and Booking.com...
Hello, I attempted to make a hotel reservation through Booking.com. After entering and confirming my payment details, I received an error message stating, "Your reservation was not completed." When I checked my bank account, I noticed that the payment had been deducted, but I didn't receive a reserv...
I canceled a fully refundable hotel reservation on Booking.com, and even after several months, I still haven’t received my refund. When I first contacted customer service, they claimed the refund had already been processed and that the issue was with my bank. Naturally, I followed up with my bank, b...
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