I booked a room at Hotel Eden in Florence, Italy, through Booking.com, but when I arrived, they refused to give me my room. It seems like they sold my reservation to someone else, even though I had already paid. Instead of fixing the issue, they kicked me out, claiming my reservation was non-refundable.
I contacted Booking.com multiple times via phone and email, but they did absolutely nothing to help me. I paid for a service I never received, and no one is taking responsibility.
Booking.com, I demand a full refund! This is completely unacceptable. If you can’t guarantee reservations, why even offer them? I will never trust your platform again!
I rented a house in Rome through Booking.com, but it was filthy and full of missing essentials. I had booked it for 7 days, but after just one night, I left and moved to another place. Despite contacting Booking.com multiple times, they have refused to issue a refund. I’m extremely disappointed and ...
My wife and daughter made a hotel reservation in Rome through Booking.com, but when they arrived in the city, they were shocked to discover that the hotel didn’t even exist. They were completely stranded in a foreign country with nowhere to stay. To make matters worse, Booking.com refused to refund ...
I'm writing to let you know how really disappointed and frustrated I am about a major problem I came across on your site. Using Booking.com, my family and I reserved and payed for hotel in Rome, Italy for February 17–22. But we began to question the validity of the listing following the payment. Sh...
I booked a hotel in Venice through Booking.com, choosing a prepaid option with free cancellation, trusting the platform’s reputation. I canceled the reservation well before the allowed cancellation deadline, but it’s been over 2.5 months, and I still haven’t received my refund. Worse yet, neither t...
I had one of the worst travel experiences ever thanks to Booking.com. I reserved a hotel room in Tokyo through their platform, but when I arrived, I couldn't reach the host and was denied check-in entirely. After contacting Booking.com support, they managed to reach the property owner, who sent an e...
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