I made a reservation for Flor Parks Barcelona Hotel for the dates 1–8 September through Booking.com, which was refundable and cancellable. However, when I requested to change the dates, I was told that the new price would apply. Despite sending an email about this issue around 9 days ago requesting more detailed information, I have not received any response. Since I received no clarification or resolution, I had to cancel my reservation, yet the full amount was still charged to my account despite the cancellation. As a result, I was forced to make a new reservation for a later date at a higher price, which caused financial inconvenience. I am requesting that this issue be resolved and that compensation for the price difference be provided.
I booked a fully refundable stay through Booking.com at Flor Parks Barcelona Hotel for September 1–8. My reservation was specifically created as cancellable with a refund guarantee. Later, I requested a date change, but was told it would be processed at the new, higher rate. To clarify the situation...
I booked a hotel in Spain through Booking.com for a stay from September 18-20, but the hotel unexpectedly canceled my reservation without any explanation. It’s been 1.5 months since the cancellation, yet I still haven’t received a refund from Booking.com. Despite making countless calls and spending ...
I booked a fully refundable hotel stay in Paris through Booking.com. Later, I decided to change the dates, and I paid the difference in price without issue. However, when I tried to cancel the reservation afterward, Booking.com refused to refund me. Their reasoning? They claimed that changing the d...
On July 22, I paid a total of €1,600 via my credit card for a reservation at Hotel Barcelona Center in Spain through Booking.com. I later canceled the booking, and since it was eligible for free cancellation, I expected a full refund. When I contacted the hotel directly, they confirmed that they had...
Despite paying in full, Booking.com canceled my hotel reservation just one day before my stay. Now, I’m left without a place to stay, and current prices have skyrocketed. The alternative accommodation they offered is €600 more expensive, and they expect me to cover the difference. How can you cancel...
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