Bocchi Warranty Replacement Delayed for Cracked Jet Flush Toilet

On November 26, 2016, I purchased Bocchi Jet Flush Wall-Hung Toilets and had them installed in my home in Datça, Muğla. Recently, a crack developed in the body of one of the toilets. Since the product has a 10-year warranty, I contacted the Bocchi authorized service center by phone on January 26, 2026, reported the issue, and sent the requested invoice and photos on the same day.

On January 28, 2026, the service representative informed me that Bocchi had approved the replacement of the cracked toilet under warranty. During a phone call on February 20, 2026, I was told that the replacement toilet sent by Bocchi had been broken by the carrier during transportation, and therefore another unit would be sent again.

Since then, I have been unable to reach Bocchi Turkey using the phone numbers and email addresses listed online. I also cannot reach the Bocchi dealer from whom I purchased the toilet, Likya Teknik Lojistik Yapı Malzemeleri Satış ve Dağıtım Ltd. Şti. The service representative simply tells me that he will replace the toilet once it arrives, but says he has no additional information.

At this point, I have been waiting for the replacement for 37 days and have not received any clear or satisfactory information about the process. I request that the warranty-approved replacement be completed as soon as possible and that I be provided with clear and detailed information about the status of the process.