I purchased two Bocchi brand sinks, and one of them cracked within the first year of use. The other sink has no issues at all, yet this one developed a crack. I paid about $226 for the sink. Unfortunately, the store where I purchased the product belonged to a friend, and the store has since closed, so I no longer have the invoice or warranty document.
After experiencing this issue, I contacted the store three separate times, and each time they told me that they had emailed Bocchi, but that the responses were negative. Other than that, I have not contacted the company directly through customer service, phone, or email.
Since the sink cracked in such a short period of time and only this unit was affected, I believe this is a manufacturing defect. I request that Bocchi consider my situation and replace the sink free of charge.
About seven months ago, I purchased a Bocchi Fenice model toilet from a local supplier. Even though I have used the product carefully under normal conditions, the toilet seat lid suddenly cracked on March 2, 2026, without any extra force, impact, or pressure applied. I do not find it acceptable for ...
In my home, there are three wall-hung Bocchi toilets that were installed by the contractor. I moved into this house in 2022, and in 2023, the toilet seats on two of them developed cracks, which I replaced at the time. Now, two of the toilet seats have cracked again, and the lid of one of them has al...
On 26 November 2016, I purchased 4 Bocchi Jet Flush wall-hung toilets. One of these toilets, which is under a 10-year warranty, cracked in the body on 26 January 2026. On the same day, I reported the situation to the Bocchi Authorized Service by phone and sent the requested invoices and photos. On 2...
On November 26, 2016, I purchased Bocchi Jet Flush Wall-Hung Toilets and had them installed in my home in Datça, Muğla. Recently, a crack developed in the body of one of the toilets. Since the product has a 10-year warranty, I contacted the Bocchi authorized service center by phone on January 26, 20...
Several years ago, I purchased a Bocchi Yasemin model toilet seat and have been using it for about five years. For roughly the past year, one side of the hinge has been broken. I tried to manage with it for a while despite the damage, but it has now become unusable. The main issue is that I cannot ...
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