In my home, there are three wall-hung Bocchi toilets that were installed by the contractor. I moved into this house in 2022, and in 2023, the toilet seats on two of them developed cracks, which I replaced at the time. Now, two of the toilet seats have cracked again, and the lid of one of them has also broken. For reference, we are not heavy individuals—our average weight is about 154 pounds (70 kg).
1 unit: Wall-Hung Matte Cashmere Bocchi Fenice
2 units: Wall-Hung Fenice Glossy White
Even though these toilets are quite expensive products, having the seats crack repeatedly in such a short time and one lid break has created serious concerns about the product quality. Since the toilets were purchased by the contractor, I had no involvement in the purchasing process.
I request that Bocchi address the inconvenience I have experienced, preferably by replacing the seats and lids free of charge, or at the very least by offering a meaningful discount to cover these defective parts. Since the products have developed repeated issues within such a short time, I kindly ask that the matter be investigated and a proper solution provided.
About seven months ago, I purchased a Bocchi Fenice model toilet from a local supplier. Even though I have used the product carefully under normal conditions, the toilet seat lid suddenly cracked on March 2, 2026, without any extra force, impact, or pressure applied. I do not find it acceptable for ...
On 26 November 2016, I purchased 4 Bocchi Jet Flush wall-hung toilets. One of these toilets, which is under a 10-year warranty, cracked in the body on 26 January 2026. On the same day, I reported the situation to the Bocchi Authorized Service by phone and sent the requested invoices and photos. On 2...
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On November 26, 2016, I purchased Bocchi Jet Flush Wall-Hung Toilets and had them installed in my home in Datça, Muğla. Recently, a crack developed in the body of one of the toilets. Since the product has a 10-year warranty, I contacted the Bocchi authorized service center by phone on January 26, 20...
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