Several years ago, I purchased a Bocchi Yasemin model toilet seat and have been using it for about five years. For roughly the past year, one side of the hinge has been broken. I tried to manage with it for a while despite the damage, but it has now become unusable.
The main issue is that I cannot find any replacement parts for this product. Even for a simple component like a hinge, it is impossible to obtain a spare part. This situation essentially forces customers into a “throw it away and buy a new one” approach. The warranty on the product has already expired, but even after the warranty period, the difficulty in obtaining spare parts has seriously reduced my trust in the brand.
I request that Bocchi provide a clear and practical solution for supplying a hinge or compatible spare part for the Yasemin model toilet seat. If it is not possible to supply the part, I ask that the reason be clearly and satisfactorily explained.
About seven months ago, I purchased a Bocchi Fenice model toilet from a local supplier. Even though I have used the product carefully under normal conditions, the toilet seat lid suddenly cracked on March 2, 2026, without any extra force, impact, or pressure applied. I do not find it acceptable for ...
In my home, there are three wall-hung Bocchi toilets that were installed by the contractor. I moved into this house in 2022, and in 2023, the toilet seats on two of them developed cracks, which I replaced at the time. Now, two of the toilet seats have cracked again, and the lid of one of them has al...
On November 26, 2016, I purchased Bocchi Jet Flush Wall-Hung Toilets and had them installed in my home in Datça, Muğla. Recently, a crack developed in the body of one of the toilets. Since the product has a 10-year warranty, I contacted the Bocchi authorized service center by phone on January 26, 20...
On 26 November 2016, I purchased 4 Bocchi Jet Flush wall-hung toilets. One of these toilets, which is under a 10-year warranty, cracked in the body on 26 January 2026. On the same day, I reported the situation to the Bocchi Authorized Service by phone and sent the requested invoices and photos. On 2...
I purchased two Bocchi brand sinks, and one of them cracked within the first year of use. The other sink has no issues at all, yet this one developed a crack. I paid about $226 for the sink. Unfortunately, the store where I purchased the product belonged to a friend, and the store has since closed, ...
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