About seven months ago, I purchased a Bocchi Fenice model toilet from a local supplier. Even though I have used the product carefully under normal conditions, the toilet seat lid suddenly cracked on March 2, 2026, without any extra force, impact, or pressure applied. I do not find it acceptable for such a break to occur within such a short time under normal use.
As soon as I noticed the issue, I contacted the supplier in Gömeç, Balıkesir, where I bought the product, and sent them photos of the broken toilet seat lid. They informed me that they had shared the photos with Bocchi, but the company stated that no replacement would be provided and that I would need to purchase a new toilet seat lid myself.
Afterward, I contacted the company directly via email and explained the situation in detail, but I did not receive any response. Considering that I paid about $362 for this product, having the seat lid break within only seven months without any impact, and then receiving no replacement or communication from the company, has caused me serious inconvenience.
Since I believe this issue is due to a manufacturing or material defect, I request that my broken Bocchi Fenice toilet seat lid be replaced free of charge under the warranty, and that I receive written confirmation regarding the resolution of this issue.
On November 26, 2016, I purchased Bocchi Jet Flush Wall-Hung Toilets and had them installed in my home in Datça, Muğla. Recently, a crack developed in the body of one of the toilets. Since the product has a 10-year warranty, I contacted the Bocchi authorized service center by phone on January 26, 20...
On 26 November 2016, I purchased 4 Bocchi Jet Flush wall-hung toilets. One of these toilets, which is under a 10-year warranty, cracked in the body on 26 January 2026. On the same day, I reported the situation to the Bocchi Authorized Service by phone and sent the requested invoices and photos. On 2...
In my home, there are three wall-hung Bocchi toilets that were installed by the contractor. I moved into this house in 2022, and in 2023, the toilet seats on two of them developed cracks, which I replaced at the time. Now, two of the toilet seats have cracked again, and the lid of one of them has al...
I purchased two Bocchi brand sinks, and one of them cracked within the first year of use. The other sink has no issues at all, yet this one developed a crack. I paid about $226 for the sink. Unfortunately, the store where I purchased the product belonged to a friend, and the store has since closed, ...
Several years ago, I purchased a Bocchi Yasemin model toilet seat and have been using it for about five years. For roughly the past year, one side of the hinge has been broken. I tried to manage with it for a while despite the damage, but it has now become unusable. The main issue is that I cannot ...
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