5
Yalçın is very satisfied with the result
Resolved

Defective Door Handles on My BMW 525 X Drive, Premium Class Quality?

Defective Door Handles on My BMW 525 X Drive, Premium Class Quality?
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Yalçın
May 04, 2023 10:29 pm
17
Yalçın's Thank You Message
“Thank you very much to everyone. This is why my preference for BMW will continue.”

The coating of the interior door handle handles of my 2013 model BMW 525 xdrive model began to melt day by day, it became a paste-like look, more than just peeling, I can't express and began to flake off. What should I do for this defective product? It's definitely not a good fit for a brand like BMW. They want a ton of money to exchange it. I do not want to pay for this defective product. This is a chronic problem. What should I do, Mr. BMW officials?is it normal for your BMW quality? My car's only 10 years old and supposed to be fancy, but the handles are messed up and it's gonna cost a fortune to fix. Why charge for a messed up product that's causing problems for a lot of people. BMW, how can we make you hear us out and fix this issue?

May 04, 2023 10:46 pm (17 minutes after complaint)

Dear Customer, Your notification has been received and recorded, and it has been shared with the relevant departments. Our Customer Relations Consultant will get back to you as soon as possible regarding the matter. Best regards, BMW Communication Center

Yalçın
Yalçın
May 27, 2023 5:16 am

They solved everything in 1 week. In a manner befitting BMW. I extend my gratitude to the Bursa Teknik Oto 1 team. I am glad you exist.

Yalçın
Yalçın
May 31, 2023 7:33 pm

Thank you very much to everyone. This is why my preference for BMW will continue.

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