On October 13, 2023, our 2015 model car, which hit the roads in 2016, had its engine light repaired by Cekmekoy authorized service. However, on November 3, 2023, the same problem arose, and we returned it to service. During the eight days, discussions with the Cekmeköy service revealed that they were unable to perform the software update, claiming that someone from Borusan was required to do so. Despite assurances, no resolution has been reached, and reaching anyone at Borusan service is impossible. We received the car and were assured it was in working order, but it is now reported as non-functional. Urgent action is required to resolve the BMW software issue and get our car back on the road.
In February 2, 2024, I brought my 2022 model BMW X1, which was still under warranty, to Köprülü Oto, the authorized service center in Konya, for its second maintenance. I was told that all maintenance and updates were done. But then, after three days, my car's navigation system started acting up, sa...
We bought a BMW iX car from Borusan Avcılar in Istanbul in October 2022. In July 2023, the car had a problem with one of its headlights, so we quickly let the service center know about it. They said it was a software problem and gave us the car back a few days later. Unfortunately, the problem happe...
My brand new 2022 BMW iX Xdrive40 experienced a steering box failure, which unfortunately left it completely inoperable. We brought our vehicle to the Borusan-authorized BMW service center in Denizli on October 9, 2023, to have a part replaced that was covered under warranty. During the service, it ...
About a month ago, the turbo of my BMW 3 Series with license plate number 34 ANA 942 malfunctioned. However, the turbo had already been replaced in October 2023 at the Samandıra authorized service center. Since the failure occurred before two years had passed, I contacted Borusan and was informed th...
Hello, I took my vehicle to Istanbul Auto, the authorized BMW service, and requested repairs covered by insurance. My vehicle remained there for approximately 45 days, but the repairs were not done correctly. I paid 163,000 TL plus an additional 8,000 TL. However, they haven't addressed the ongoing ...
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