Even though I have been driving a BMW for the past five years, I have to say that the "Ege Servis" service center is the absolute worst BMW service center I have ever dealt with. Their customer service is nowhere near the level of quality one would expect from BMW. It is very disheartening to learn this. When I tried to get my car fixed through my insurance, they purposefully slowed down the process and suggested that if I had paid out of pocket, they would have completed the work much more quickly. The manner in which their customer advisors interact with clients and communicate, in addition to the level of service provided, are in no way consistent with BMW's stellar reputation.
Comments
Similar Complaints
3
BMW i4 Electric Car Engine Failure
I really don't recommend buying a BMW electric vehicle! I bought something, it stopped working, and nobody wants to help... me. First, it's important to know that not all BMW-authorized service centers provide support for electric cars. My car isn't even a year old yet. It's a fully electric model that
1
Özgür Oto Denizli BMW Authorized Service Mediocre Treatment
I took my 2023 BMW 520i M Package to Özgür Oto Denizli for its 30,000 km maintenance. Using the key reader, they quoted ...the service cost as ₺13,000. The receptionist and service manager, Mr. M******, confirmed this price after an initial inspection. Thirty minutes later, they sent a photo and claime
1
My BMW Stayed in Service for a Week but the Software Was Still Not Updated
I brought my BMW to the official service since I heard the software needed an update. The service team acknowledged that... the software was old, but they kept dodging the update with unclear reasons. I left my car at the service center for a whole week, but they didn't do anything. Whenever I asked fo
5
Resolved
BMW Refused to Cover Faulty Sensor on My i4 eDrive40 Under Warranty
"I would like to thank the Borusan representative who immediately contacted me regarding my complaint and the Automol Customer Service Representative who then got in touch with me in an extremely polite and solution-oriented manner to offer a resolution."
BMW 3.18 Turbo Failure and Hefty Cost
On May 1, 2023, I bought my car from Avcılar Borusan, where they claimed it to be our own vehicle with me as the first o...fficial owner. They assured me that they conducted the inspection themselves, emphasizing that it shouldn't be done elsewhere. Offering a 5,000 km or 3-month warranty initially, wi