Two months ago, I encountered an issue with BMW Prime Plus failing to remove an expired car wash code. Since then, I have been charged the Prime membership fee while also paying separately for every car wash. Despite calling customer service over 50 times, I keep getting the same response: "We are removing the code; it will be resolved within 15 minutes." Yet, two months have passed, and the issue remains unresolved.
This ongoing problem is incredibly frustrating and unacceptable for a brand like BMW. It’s shocking that such a large company cannot resolve a simple issue or provide competent support. I expect an immediate resolution and compensation for the inconvenience and extra costs I’ve endured.
I bought a BMW Prime membership but I regretted buying it. It deals with its customers with lowly people, and there is a possibility of being beaten and insulted by the representatives of the companies from which the members receive service. I had a car washed today with the BMW Prime Otowınn servic...
I am absolutely furious with BMW regarding persistent and unacceptable issues with my BMW 320i! Over time, the surfaces on my front passenger doors have started melting and becoming sticky. This isn't just an eyesore; it's genuinely difficult and unpleasant to use the doors. This is a premium car, a...
On April 3, 2025, a repair decision was made for my BMW vehicle, and I delivered it to the authorized service center. However, my car still hasn’t been returned due to a delay in obtaining a simple part, and I’ve been informed that it won’t be delivered for some time. It’s truly disappointing that a...
I own a 2015 BMW 1.18i Joy Plus with only 82,000 kilometers on it, yet the front seal has already deteriorated significantly. This is clearly not due to any user-related cause but rather a manufacturing defect. I am requesting BMW’s assistance to rectify this issue and replace the faulty part. A pre...
I'm really surprised to see that the plastic part of the door handle on my 2017 BMW 5.20i has melted and begun to peel off. This is not what I expect from a brand that prides itself on quality and durability. It's frustrating to witness the door upholstery deteriorate so rapidly and without any appa...
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