5
Gökay is very satisfied with the result
Resolved

BMW G20 Rear Pads Issue

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Gökay
June 15, 2024 1:22 am
9
Gökay's Thank You Message
“The Borusan Bodrum branch quickly and effectively resolved my issue. We would especially like to thank Ms. Tuğçe and Ms. Görkem for their necessary attention and care during this process. All my issues were resolved.”

I have a chronic issue with the rear pads on my BMW G20. They were replaced just 6 months ago at 33,000 km, and now there's a warning to change them again at 48,000 km. The service refuses to replace them free of charge. This problem affects almost every vehicle user, and BMW is not addressing it.

June 17, 2024 12:24 pm (2 days after complaint)

Dear Customer, Your notification has been received by us and has been recorded and shared with the relevant departments. Our Customer Relations Advisor will get back to you as soon as possible regarding the matter. Best regards, BMW Communication Center

Gökay
Gökay
July 26, 2024 7:07 pm

The Borusan Bodrum branch quickly and effectively resolved my issue. We would especially like to thank Ms. Tuğçe and Ms. Görkem for their necessary attention and care during this process. All my issues were resolved.

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