I had several investments saved in my Bitexen account, but after not logging in for a while, I came back to find that everything had been reset to zero. My entire balance is gone, and I have no idea why or how this happened. I never received any email, message, or notification about such a drastic action.
I did nothing wrong, and there was no warning that inactivity would result in account resets or fund removal. This isn’t just disappointing—it’s alarming, and I feel completely robbed of the time and money I put into the platform.
Bitexen, I demand that my investments be fully restored. You cannot just wipe a user’s account without transparency or permission. I trusted your platform with my money, and now I’m left with nothing.
I recently discovered that my entire crypto balance—worth around ₺6,000 and consisting of Bitcoin, Ethereum, and several altcoins—was wiped from my Bitexen account without any notice or authorization. I rarely use the account for active trading, but I do log in from time to time to check my balances...
I had a significant balance in my Bitexen account, but after their so-called “update,” all of my assets disappeared. When I try to reach them for an explanation, they simply respond with vague statements like “we are updating the system” and avoid addressing the actual issue. To make matters worse, ...
My Bitexen account was drained without my awareness or approval, and I still can’t grasp how this occurred. All the coins in my account vanished without a trace, and I haven't received any clear explanation regarding who was responsible or how it happened. This situation has put a lot of financial p...
I have been saving various tokens and cryptocurrencies in my Bitexen account for years, checking my balance every three to four months. Today, when I logged in, I was shocked to see that my entire account had been reset and all of my funds had been withdrawn without my permission. This was not the r...
I recently logged into my Bitexen mobile app account after a long period of inactivity and was shocked to find that my entire balance—consisting of Luna, LUNC, and Bitexen tokens—had completely disappeared. I had not made any trades, withdrawals, or transfers during this time. My account was active,...