About a month ago, my dermatologist prescribed the Bioderma Sebium Mat Control Anti-Shine Cream. I purchased it from a licensed pharmacy for over ₺800 and began using it, keeping it in my makeup bag at normal room temperature. However, today I noticed that the product had gone bad. The texture and smell had clearly changed, making it unusable.
What shocked me the most was that the packaging states the product is good for 6 months after opening. I’ve barely used it for four weeks, and my treatment is still ongoing. When I contacted the pharmacy, they kindly reached out to the brand on my behalf. Unfortunately, Bioderma’s response was extremely disappointing—they said they would only accept returns if the product was defective from the beginning. In this case, they blamed the issue on “user error.”
I followed standard storage guidelines and was never told it needed refrigeration. If this product is that sensitive to temperature, it should clearly state “refrigerate after opening” or “store below X°C” on the packaging. I feel completely let down by the lack of accountability from Bioderma.
I liked the product’s performance initially, but I’m no longer willing to repurchase it—why should I spend another ₺800 only to watch it spoil again? This experience makes me question the brand’s reliability and customer care. Bioderma needs to take better responsibility for the stability of its skincare products and provide real support when things go wrong.
I recently purchased Bioderma Sebium Foaming Gel from a pharmacy and used it for the first time. Almost immediately after application, my skin started to react negatively. My face became extremely dry, broke out in acne, and developed an allergic reaction. I typically don’t have any skin issues, so ...
Hello, on 24.06.2024, I purchased 2 Bioderma Photoderm Spot 150 ml sunscreen creams from Dikmen Ömür Pharmacy. I had bought one of the creams for a friend, but they had gone out of town. When I started using my cream, I noticed a difference in its scent and texture. I took it back to the pharmacy, a...
I recently purchased the Bioderma Photoderm Spot 50 SPF sunscreen from a pharmacy, paying over 900₺ for it. Despite its high price and trusted brand, it’s been a nightmare for my skin. After only 3-4 uses, it caused severe breakouts that have now left lasting marks on my face, persisting for over tw...
Hello, I bought a Bioderma facial cleansing gel just yesterday from a pharmacy, brought it home, and was excited to use it. But the moment I opened the packaging, I realized the cap was defective. It doesn’t function properly at all. For such a well-known brand, this is extremely disappointing. Now...
I purchased Bioderma Photoderm Spot SPF 50+ sunscreen from a pharmacy, fully expecting a high-quality product since I paid a premium price and the product was advertised as dermatologist-recommended. Unfortunately, it completely ruined my skin. I started developing severe acne all over my face—even ...
Comments