My Binance Account Suspended for 28 Days with No Resolution

Cengiz · 2024-08-17T18:07:20+03:00

My Binance account (ID: 5926******) was suspended 28 days ago, and I received a message stating that the issue would be resolved within 14 days. Despite numerous attempts to contact live support, I’ve only received standard, repetitive responses saying they cannot provide a resolution date and that I must simply wait. After researching on foreign forums, I found that thousands of people are in the same situation, with some waiting up to 6 months for a resolution while their assets remain frozen. I believe this is a deliberate policy by Binance, as they have seized assets worth millions of dollars in this manner. Binance is definitely not a safe environment for your money, and they could seize your account without reason at any moment.

Cengiz

Nothing has changed, always the same rote answers, I haven't been able to reach a solution for 40 days. How much longer do I have to wait?

Binance

Thank you for your update. We have forwarded the relevant file to our units and expedited the process for you as much as possible. Our teams will inform you via email if there are any updates. You can direct your questions about your account to us through our live support, as we cannot share any details about your account on social media due to data security and privacy rules. This measure is likely taken to prevent security breaches. Thank you. ^WI Binance Team

Cengiz

Two weeks ago, a representative from customer service said that they had expedited the process, but there is still no resolution. The worst part is that since Binance is a global company, there is no authority to hold accountable. People's assets are entirely at the mercy of Binance's discretion. Keeping assets in Binance is no different than putting your money in a bag and leaving it in the busiest part of the city. There's no need to fear that hackers will access your account and take your money; hackers can't do even a fraction of what Binance does.

Cengiz

It's been exactly 3 months, but there's no progress. If it were a court case, it would have been concluded by now. In this digital age, they stubbornly continue their dirty policies under the guise of "we're conducting research."

Cengiz

April no solution was provided and now instead of live support, only a bot appears and my questions remain unanswered.

Cengiz

May My access to customer service has been restricted. I write, and hours later, I receive the same standard sentences from a bot, as if mocking me, and the number of accounts being seized on foreign platforms is steadily increasing. Especially as we enter the bull season, I wonder where and how these customers' millions of dollars in funds are being used due to the increasing number of seizures. Those who follow the market know that the FTX exchange, which claimed to have gone bankrupt with billions of dollars, also engaged in futures trading with its customers' funds.