I reached out to BetterMe to request a refund. Despite sending the refund conditions to their email addresses, no refund was provided, and they did not bother to respond. I bought a package that lasts for 4 weeks. Given the circumstances, I managed to finish 7 workouts and promptly sent them an email. The email provided all the required details, however, they only included a survey and failed to follow up.
The videos that you need to work out with don't work properly. No one from BetterMe got back to me, only an automated email. After a week without any reply, I sent them an email requesting a refund, but again, no one got back to me. I have submitted another email today, but to be honest, I don't bel...
On the same day I purchased the BetterMe Pilates program, I requested a subscription cancellation and a refund. The cancellation was processed, but in the email I received, it stated: “For monthly or longer subscription periods: Please send an in-app screenshot showing that you have completed at le...
I initially purchased a weekly subscription to BetterMe to test the app. However, due to irregular usage, I decided not to continue. Despite this, after the trial week ended, I noticed that the app charged me for a full month without my permission. I emailed them within two days, explaining my situa...
I am extremely frustrated with the lack of response and assistance I have received from BetterMe app's customer service and legal support teams. On April 16th, a charge was deducted for the renewal of my subscription. Immediately, I contacted customer service requesting a refund, citing my rights as...
I signed up for the BetterMe platform just once, solely to view the program prepared for me in my email. Not only did I never receive the program in my email, but today I noticed they've charged me again for another membership. I'm urgently requesting a refund for this unauthorized charge. This situ...
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