Zero Customer Service Help From BetterMe!
The videos that you need to work out with don't work properly. No one from BetterMe got back to me, only an automated email. After a week without any reply, I sent them an email requesting a refund, but again, no one got back to me. I have submitted another email today, but to be honest, I don't believe that they will get back to me.
February 29, 2024 3:44 PM (5 months after complaint)
Hello! Thank you for letting us know about that. We apologize if your email remained without a reply. Let's try to fix it together. Please provide us with the 7-digit ID number of your email as an updated reply to this review. This way, we will locate your messages and get back to you shortly. Kind regards, Team BetterMe
